RETURN POLICY

AlpsVelo Return Policy

We want you to shop with confidence. If your electric bike or related accessories don’t fully meet your expectations, you may request a return under the following guidelines:

Return Period

  • New & Unused Items: Eligible for return within 30 days of delivery.
  • Used Items (including opened/unboxed): Eligible for return within 14 days of delivery

Condition Requirements

  • Items must remain in original condition: unused, unworn, with packaging and accessories intact.
  • Electric bikes:
    • New: Odometer shows 0 miles.
    • Used: Less than 50 miles, with no damage.
  • Proof of purchase (order number or receipt) is required.

Return Costs & Fees

  • New & unused items: Full refund (minus shipping charges).
    Used items: Subject to a 20% restocking fee plus return shipping.
  • Shipping costs are non-refundable, unless a shipping error occurred.
  • We may provide a pre-paid return label for first-time returns within the contiguous U.S.

Battery Returns

  • Due to DOT regulations, lithium-ion batteries are non-returnable.

Return Process

  1. Email us at info@alpsvelo.com to request a return authorization.
  2. Once approved, you will receive return instructions and a shipping address.
  3. Items sent without authorization will not be accepted.
  4. In some cases (such as a first return within the contiguous U.S.), a prepaid return label may be provided.

Damaged or Incorrect Items

Please check your order when it arrives. If it’s defective, damaged, or incorrect, contact us immediately at info@alpsvelo.com with photo or video evidence so we can make it right.

Note:

The following do not qualify for refund or replacement:

  • Minor packaging damage
  • Small scratches or paint chips
  • Wear and tear from normal or heavy use

Only major structural damage affecting functionality is considered severe.

Non-Returnable Items

  • Batteries (restricted by law)
  • Sale items
  • Open box

Exchanges

We don’t offer direct exchanges. Instead:

  1. Return the original item
  2. Place a new order for the replacement

Refunds

Once we receive and inspect your return:

  • We’ll notify you via email if the refund is approved.
  • If approved, the refund will be issued to your original payment method.
  • Most refunds are processed within 72 hours; the exact timing depends on your bank or payment provider.

Questions?

We’re happy to help. Contact us anytime at: info@alpsvelo.com